📜Terms & Conditions
Welcome to our store — a place built with love for pets and the people who care for them. By accessing or purchasing from our website, you agree to the following terms, designed to ensure a smooth and transparent experience for everyone.
🐾 1. Personalized Products
Each product is custom-made and personalized with your pet’s name.
By placing an order, you agree that:
- The details you provide (name, spelling, etc.) are accurate
- Personalized items cannot be resold or reused
We take great care in crafting every piece, making it truly special for your pet.
🛒 2. Order Acceptance
Once an order is placed, it is considered confirmed.
We reserve the right to:
- Accept or decline any order if necessary
- Cancel orders due to unforeseen issues (with full communication)
⌛ 3. Processing & Delivery
- Personalization takes 3–4 days
- Shipping typically takes 8–10 days
While we strive to meet these timelines, slight delays may occur due to factors beyond our control.
Terms of service
💳 4. Payments
All payments must be made in full at the time of purchase.
We use secure and trusted payment methods to ensure your transactions are safe.
®️ 5. Exchanges & Refunds
- We offer exchanges in case of damaged or incorrect products
- Requests must be raised within 48 hours of delivery via cutails.info@gmail.com
Since all products are personalized, refunds are not applicable.
❗ 6. Product Expectations
We aim to display our products as accurately as possible.
However:
- Slight variations in color, texture, or engraving may occur
- These variations are a natural part of handcrafted and personalized items
🅱️ 7. Misuse of Website
You agree not to:
- Use the website for any unlawful activity
- Attempt to harm, disrupt, or misuse our platform
🪸 8. Changes to Terms
We may update these terms from time to time to improve our services.
Any changes will be reflected on this page.
💖 9. Our Commitment
Everything we do is centered around creating comfort and happiness for your pets. These terms are here not to complicate things, but to ensure clarity, fairness, and trust.
By continuing to use our website, you agree to these Terms & Conditions.
Thank you for being a part of our journey ⭐🐶